FAQ
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Frequently Asked Questions

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Please see below for more information and answers to some of our most commonly asked inquiries.

FAQs

HOTEL RENOVATION FAQs

Q: How long will the work last?

A: The transformation will start on June 18, 2022, and is scheduled to be complete in early fall, around September 2022. It includes the new addition of a spa, a restaurant refresh, lobby redesign, and pool deck enhancements.

Q: Will the guest's arrival experience and stay experience be impacted?

A: We strive to provide you a memorable, seamless and relaxing stay from the moment you arrive until the moment you depart our hotel. While some outlets will temporarily relocate, your overall experience should not be impacted during this time. Valet will operate normally throughout the project.

Q: Will there be noise in public spaces, meeting spaces, and guest rooms?

A: We do anticipate increased noise levels on the lobby level during the restaurant renovation, but are making every effort to minimize disruption. We do not anticipate any disturbance to the guest rooms. Our first floor meeting space remains open and available for booking.

Q: How will the transformation impact the Outlets?

  • Dining: During our restaurant refresh, guests and locals are welcome to dine at Visconti, located in our Courtyard. The dining experience includes a covered tent and air-conditioning, and is open for daily for breakfast, lunch, and dinner. Daily Happy Hour is available from 4 – 6 pm.
  • Fitness Center: Our Fitness Center is located on the 9th floor, and includes a variety of state-of-the-art equipment. The women’s and men’s locker rooms, including sauna, will be inaccessible on the second floor.
  • Pool: Our pool deck will be receiving enhancements, including an outdoor fireplace. The pool is currently open.
  • Spa: We are excited to elevate the guest experience with the addition of a spa. We look forward to providing rejuvenating and relaxing experiences when the spa opens in fall of 2022.

Q: Will the renovation impact Room Service/Housekeeping?

A: The enhancements will not impact our in-room dining or housekeeping services. 

What are your current parking options?

Self-parking fee for overnight guests is $15 per night. Valet parking for overnight guests is $34 per night. Day visitors including restaurant guests enjoy complimentary parking.

Are all the outlets open at your property?

DINING OUTLETS:

  • Laurel Restaurant is open daily for breakfast (Brunch on Sat & Sun), lunch, and dinner and is located in our covered, air-conditioning Courtyard venue while the restaurant space is undergoing enhancements.

Fitness Center: For your convenience, the fitness center is located on the 9th floor. The men's and women's locker rooms, including sauna, are closed and will reopen in fall of 2022.

Pool & Whirlpool: The Pool is currently open with poolside dining service available. Whirlpool is open. Pool hours are 9am to 9pm.

If I decide to cancel my trip, what is your cancellation policy?

We strive to provide you with the best stay possible and understand that for many, flexibility is important. All current and new reservations made directly with the hotel can be canceled without penalty up to 24 hours in advance.

For reservations made via online travel agents or other third-party travel professionals, please contact your booking provider for information on their policies.

For further questions or reservation assistance please call 512.306.6400 or email aus-frontoffice@pacifichospitality.com.

What precautions does Hotel Granduca Austin take?

Our cleaning team has been briefed and trained on proper cleaning procedures to ensure the prevention of the COVID-19 virus. We clean our public facilities more frequently than recommended by CDC guidelines. Our cleanliness and hygiene standards and policies include:

Enhancing and increasing the frequency of sanitation of commonly touched objects such as handrails, door handles, TV remotes, elevator buttons, phones, etc.

Comprehensive cleaning and sanitation of guest rooms between stays.

Training staff to recognize signs of COVID-19.

Additional signage throughout the hotels reminding guests and employees of healthy practices.

Educating our team members on steps they should be taking to keep themselves safe and healthy, including the expectation to stay home if they don't feel well for any reason.

What is check-in/out time?

Check in begins at 4pm. Check out is at 11am.

Is Hotel Granduca Austin a non-smoking hotel?

Yes, our hotel does not allow smoking on-premises, including balconies, restaurants, and pool deck. Cigar smoking only is permitted on the veranda near the courtyard and at the designated area on the patio away from the restaurant.

Do you charge a resort fee?

Yes. Our daily resort fee is $25. The fee includes the following:

  • Trinitas bottle of wine on night of arrival
  • Premium WiFi throughout the property
  • In room Peerless Coffee & Tea
  • 2 bottles of water upon arrival
  • 24-Hour fitness center access
  • Complimentary coffee in the lounge from 8am-9am
Can non-hotel guests purchase a day pass for the pool?

Yes, through ResortPass.

Is outside food & beverage allowed?

We do not allow outside food & beverage.

How do I arrange an early check-in or late checkout for my stay?

Early check-ins and late checkouts are based on availability and can only be confirmed on the day of. Please contact our Front Desk team to check on availability. Call 512.306.6400.

What is the cancellation policy?

Generally, reservations must be cancelled 48 hours prior to arrival date, 4pm local time to avoid a one night’s room and tax charge.

What is the minimum age requirement to check-in to a room?

The minimum age requirement is 21.

Will I be charged when making a reservation?

Generally, a credit card will not be charged at time of booking. This is just to guarantee (hold your reservation). We will not use the credit card on file as a form of payment at check in. You may use the same credit card that you used at time of booking at check-in but please be advised that you must present the physical card at check in. In some cases, depending on the type of reservation you are booking, you may be asked for a pre-paid non-refundable deposit. In that case we will charge the credit card you have used to book the reservation. Any other advanced payments on reservations where that credit card will not be present at check-in will require a credit card authorization form that can be sent digitally to you. Please send all inquiries to aus-sales@pacifichospitality.com.

What is required upon check-in?

A state issued photo identification or passport and a valid credit card to authorize for your full amount of stay, plus incidentals for an additional for $150 per night. A hold (not an actually charge) will be placed on your credit card for this entire amount. At time of check out, the card on file will be charged for only the amount due on the room bill and not was advanced held at check in. Any remaining funds held at check in will be released immediately at check out. Please note that your banking institution may take 5-10 business days to release those funds back into your account. Please contact your banking institution for specifics on pending transactions.

What forms of payment are accepted to pay for my stay?

All major credit cards are accepted to pay for your room and to guarantee your stay. Cash is accepted upon check-out only.

May I use a debit card at check in?

Yes, we do accept debit cards. However, we do not advise this if this will be your single source of funds during your stay. The funds will be immediately held from your account.

What if I need to depart early throughout my stay?

An early departure fee of room & tax may apply. Please contact the hotel for further details.

Is there a way I can pay for another guest’s stay if I will not be at the hotel?

Yes. Please send all advanced payment inquiries to aus-sales@pacifichospitality.com.

How many guests can I have in the room?

Maximum occupancy varies by room type. A king room can only accommodate 2 people, the maximum in 2-bedroom suites is 6 people.

Do you have rollaway beds?

Yes, rollaway beds are available upon request at $20 additional cost per day. Rooms with 2 double beds cannot accommodate a rollaway bed due to the city fire code.

Do your hotel rooms have bathtubs?

Only our suites have a tub. There are a select few ADA accessible rooms with roll-in showers.

Are cribs available?

Yes, we do have pack-n-play upon request at no additional cost.

Do all rooms have a microwave?

Yes

Do all rooms have a refrigerator?

No. Only our suites have refrigerators. Standard Rooms have beverage coolers.

Is there hypoallergenic bedding available?

We will have Hypoallergenic pillows on request.

What kind of coffee maker is in the room?

We have Keurig Coffee machines in our guest rooms. Replenished on request. Contact front desk.

Is the hotel located near downtown?

Downtown Austin is only 8 miles from Hotel Granduca Austin.

Where is Hotel Granduca Austin located?

The Hotel Granduca Austin is located in the Texas hill country short drive from Austin center, near the Wild Basin Wilderness Preserve, at the intersection of S Capital of Texas Hwy and Bee Caves Rd.

Is the hotel pet friendly?

Yes. We do welcome dogs at Hotel Granduca Austin.

Is there a pet fee?

Yes. There is a non-refundable fee of $100 per stay.

Does the hotel provide dog walking or pet sitting services?

No.